REFUND POLICY (G. McBean Family Butcher)

At G. McBean Family Butcher, we take great pride in providing high-quality, fresh products. All items are prepared and handled with strict food-safety standards.

Because we sell perishable goods, we do not generally offer refunds or returns for change of mind, incorrect choices, or where products have not been stored appropriately after purchase.

Australian Consumer Law

In line with Australian Consumer Law, you may be entitled to a replacement or refund if a product is:

• Faulty,

• Unsafe,

• Incorrectly described, or

• Significantly different from what was advertised.

If you believe there is an issue with your order, please contact us within 24 hours of purchase or delivery with:

• Your order number,

• A description of the issue,

• A photo of the product (if applicable).

We will assess the situation in accordance with ACL requirements.

Exclusions

Refunds or replacements cannot be provided where:

• The product has been consumed,

• You simply change your mind,

• The item was stored incorrectly,

• The issue arises from factors outside our control (e.g., delivery delays due to courier or weather, once dispatched).

Order Cancellations

Due to the perishable and made-to-order nature of many products, cancellations must be made prior to processing or preparation. Once preparation has commenced, cancellations or refunds are not available.

Custom Orders

Custom cuts, bulk orders, Christmas orders, and special requests are non-refundable once confirmed and paid.